POLICIES AND FORMS
At NuVou Aesthetics and Wellness everyone is welcome, however we request that guests under the age of 18 be accompanied by their parent or legal guardian for any cosmetic procedures.
Please plan to arrive on time for your appointment to ensure other patients are seen in a timely fashion and to comply with social distancing measures. Please complete all necessary consultation forms ahead of time (They can be accessed on our main web page) in order to prepare for your treatment . Please be advised that if your appointment is for a cosmetic procedure; late arrivals cannot receive an extension on their scheduled service time and will be responsible for full service fees and/or any consultation fees. If you arrive more than 10 mins late for a wellness or primary care appointment you will be advised to reschedule your appointment in order to avoid numerous patients in the waiting room at a given time.
Due to the popularity of our aesthetic treatments and services at NuVou, all appointments will require a $30 deposit for wellness visits and $50 deposit for cosmetic appointments via online payment or in person. We appreciate your understanding and cooperation of our 24 hour Cancellation Policy. If you have booked a treatment(s) and need to cancel or make any changes to your booking(s), you must notify the clinic at least 24 hours in advance. Cancellations or no-shows with less than 24 hours’ notice will forfeit 100% of the service deposit. If a 24 hour cancellation notice is not provided on a service that is part of any promotional item the service will be forfeited. This includes all packages/gift cards and/or clinic cards.
ADDENDUM TO PREVIOUS GROUP PACKAGES
In keeping with Public Health guidelines on social distancing, we are not offering this service at this time. Once restrictions have been lifted please refer to our website or social media platforms for updates.
Initial consultations are $50.00 for cosmetic procedures which will be deducted from the total cost of purchased treatment or package and $30.00 for Wellness/Primary care consultations. There is no further cost associated with follow up cosmetic appointments.
LOST OR STOLEN ITEMS
Please be advised that NuVou Aesthetics and Wellness is not responsible for lost or stolen articles.
Gift cards are available for all denominations for the treatment(s) of your choice. Gift cards are not refundable at any time if lost or stolen, and are to be treated as cash.
PERSONAL HEALTH PROFILE AND CONSULTATION FORM
Each client is required to complete a Personal Health Profile and fill out all applicable consultation forms online, which will be used to outline information that will enable your clinician to provide you with the most appropriate and effective service. Please let us know if you have any special physical or medical considerations.
COSMETICS AND RETAIL
Here at NuVou, we are dedicated to providing the highest level of quality products. We offer a variety of skin care products and retail items that will optimize your treatment results and continue your clinic experience at home or as the perfect gift for someone special.